Our fundraising promise to you

We promise to:

  • Make sure our fundraising follows good practice, is ethical and legal
  • Always complies with the Fundraising Regulator’s Code of Practice
  • Keep your details safe and never sell or swap them
  • Make our annual review and accounts clear and easy to understand
  • Contact you in a way you have agreed and send you information that we think will be of interest
  • Listen if you have a concern or complaint and respond fully
  • Learn from any misunderstanding or mistakes to ensure they don’t happen again
  • Keep you up to date with how support like yours improves patient care

    How to raise a concern or complaint

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